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Returns Policy

RETURNS

Last updated [May 6, 2018]

 

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at support@plentyelectronics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:

Plenty Electronics

[Attn: Returns]

[RMA #]

Street Address

City, State Zip or Postal Code

 

*Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, $0 will be deducted from your return to cover shipping charges.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least  2-3 days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

  • A 15% restocking fee will be charged for all returns in excess of $50.
  • Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

888.646.0009

support@plentyelectronics.com

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